Dental Receptionist Training
Selecting the right person for each position in your practice is imperative, but the receptionist is probably one of the most crucial. While many people view the role of the receptionist as minor, this couldn’t be farther from the truth. When patients call or enter your office for the first time, the person to greet them is not the dentist. It is the receptionist. They create the first impression that patient has of your practice, whether it’s good or bad.
Not everyone likes to go to the dentist, in fact most don’t. Patients can sometimes become rude or difficult, especially when they are in pain or if a mutually suitable appointment time and day cannot be agreed. A receptionist might find themselves on the receiving end of any disgruntled patient's attitude or comments. This course teaches the “how to” steps of patient acquisition and retention via the receptionist.
Upon completion of this course, the dental professional should be able to:
-Understand how to convert callers and walk-ins into appointments.
-Demonstrate how to skillfully guide each caller into a scheduled appointment.
-Understand how the receptionist controls the annual revenue for the office.
-How to handle patients who call in asking for prices.